Help us to Keep the Show on the Road!

We want to assure you that we take our responsibility to help limit the risk of Covid infection seriously.

Your safety, and that of our team, remains our priority – so we have a range of measures and requirements in place that will continue to help keep us all, and our families, safe.

Our measures are under constant review and may be updated at short notice as required.

Ticket holders will be sent details of the measures and requirements in place for their show – please keep an eye out for our emails and check the web page for your show.

The following measures are in place for ALL shows:

  • Face Coverings – as per government guidance, we encourage you to wear a face covering whilst in the venue & crowded places.
  • Track & Trace – we will display track and trace QR posters for you to check in.
  • Enhanced Sanitisation & Cleaning – we will carry out enhanced cleaning procedures and ask that you sanitise your hands on entry and regularly throughout your visit at the sanitisation points provided.

Whilst we know that many of you are enjoying attending live events once more, we also know that some might be feeling a bit more apprehensive, so we ask everyone to please be kind, be thoughtful and consider the person sitting or standing next to you and our team.

Please see our full Purchase Policy and House Rules here.

The following measures will be in place for SOME shows. Please check your pre-show email and the event web page:

NHS Covid Pass – attendees will need to show either:

Proof of a negative NHS Lateral Flow Device (LFD) demonstrated via a text message or email from NHS Test and Trace or via the NHS App. The test must be taken within the 48 hours preceding entering the event. This will be necessary for anyone aged 18 years and older.


Proof of full vaccination – both doses received at least 14 days prior to the event demonstrated via the NHS Covid Pass.


Proof of natural immunity based on a positive PCR test within the last 180 days of the event (and not in the last 10 days).

More details and links to get your NHS Covid Pass can be found here:

Please have your certificates etc downloaded/saved as a screen shot ready to be checked on your device on arrival.

Our Box Office is open for counter service!
Our in-person Box Office service at the venue for sales and collections is available Monday – Friday, 9am-5pm.

When you enter the Box Office you will be strongly encouraged to wear a face covering (unless you are exempt), sanitise your hands and scan the QR code to register for Track & Trace.

You can of course still buy tickets online 24/7 at

You can also contact our Box Office team by emailing or by calling 023 9387 0200.


Please check back to this page regularly as we will be updating this information in line with any changes in guidelines.

We are Good to Go! We have successfully met the Industry Standard Mark of Visit Britain and See it Safely mark of UK Theatre which demonstrates that we are adhering to Government and Public Health guidance, have carried out all necessary risk assessments and that we have the required processes in place.

“I recently attended Jimmy Carr following 9 months of lockdown and being the opening show following Government covid-19 social distancing guidelines. It was very well organised, track and trace was noted with temperatures taken, masks worn and hand sanitiser provided. Seats were distanced with staff very friendly, professional and approachable. I pre-ordered on the app so had my drink ready for when I entered. I had a great night and did not feel concerned for the current situation and look forward to attending again”.

Customer Review, Trustpilot

“I had the absolute pleasure and honour to attend the Los Pacaminos concert you hosted yesterday evening. I must congratulate and commend all the staff and management who participated. The procedures put in place to protect the patrons and the staff were exemplary. All their planning and the efficient way in which they were carried out made me feel very comfortable and safe. The concert itself, albeit limited in numbers, was a huge success. A terrific reintroduction into live events. You are all to be congratulated, and thank you all very much”

Customer Feedback, May 2021


These guidelines are in place for customers attending concerts at Portsmouth Guildhall. Alternative guidelines are in place if you are attending a Conference, Meeting or any other event at Portsmouth Guildhall and these will be communicated by your Event Organiser.

Our team are here to help. If you have any questions, feedback or concerns please don’t hesitate to talk to us.

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