Box Office Opening Hours

Our in-person Box Office service for sales and collections is available Monday – Friday, 9am – 5pm and on event evenings. Please note: we are a cashless venue.

When you enter the Box Office you will be strongly encouraged to wear a face covering (unless you are exempt), have your temperature checked by our digital scanner, sanitise your hands and scan the QR code to register for Track & Trace.

Tickets can be purchased by visiting our what’s on pages:

You can also contact our Box Office team by emailing

How to Book

Ticketmaster is our main ticketing provider.

24 hours a day! Secure booking with instant confirmation of purchase. See our What’s On pages to select a show.

Download the Ticketmaster app for iPhone or Android

By phone:
We do not take bookings over the phone. Please use the online links as advised above.

Accessible tickets: 023 9387 0200 (Wheelchair accessible bookings can be booked online through Ticketmaster).
To email Ticketmaster please complete this online form

In Person:
Our in-person Box Office service for sales and collections is available once again, Monday – Friday, 9am – 5pm and on event evenings.

Only buy tickets from Portsmouth Guildhall or legitimate online ticket agents in order to avoid buying counterfeit tickets. A list of accredited ticket agents for concerts is available on request – please check before purchasing tickets.

Terms & Conditions

Read Ticketmaster’s full Purchase Policy.


Once purchased, tickets may not be exchanged or refunded. If an event is sold out we will accept tickets for resale at a charge of £1 per ticket. A £1 per ticket alteration fee will apply to any changes you make to your booking.

Transaction & Administration Charges

All tickets on sale include a booking fee and recovery fund levy.

Transaction charges contribute to our ticket retail, payment, distribution and technology expenses. Our transaction charges are calculated as 15% of the ticket value for commercial events and 10% for community events (on shows confirmed after 1st Oct 2020). The transaction charge is the same regardless of payment method. Our charges are in line with most other independent venues. We don’t make a profit from charges, we are a registered charity and not for profit organisation.

A £2.25 per ticket Recovery Fund levy is also charged which will help us to recover from the significant losses we have suffered due to prolonged closure during the Covid-19 pandemic. This will also enable us to deliver an extensive range of ‘Covid Safe’ measures and continue to invest in our Grade II listed building, ensuring we deliver the highest quality experience for our customers, artists and promoters.

Delivery charges on online/telephone bookings (with an on-sale date pre-2019):

  • Receive your tickets by 2nd Class Post, £2.70 per transaction (£5.50 Special UK Delivery, £5.55 standard post non UK, £18.50 Fedex/UPS rest of world)
  • Ticketfast – Print your tickets at home, £1.75 (only available for online bookings)
  • Collect from our Box Office during opening hours or 45 minutes before the show, £1.50 per transaction.


Delivery charges on online/telephone bookings (with an on-sale date from 2019):

  • All transactions are subject to a £1.75 handling fee
  • Receive your tickets by 2nd Class Post, £0.95 per transaction (£5.50 Special UK Delivery, £5.55 standard post non UK, £18.50 Fedex/UPS rest of world)
  • Ticketfast – Free (only available for online bookings)
  • Collect from our Box Office during opening hours or 45 minutes before the show – Free.

House Rules

Our House Rules are in place for the safety and wellbeing of all.

Failure to comply with our House Rules will result in access to the venue being denied or you being asked to leave the venue, and a refund will not be given.

Security & Restricted Items
Please be assured that we have stringent security measures in place which are continually reviewed to ensure the highest levels of security.

We ask for your co-operation by arriving at the venue in plenty of time for enhanced security checks and that you are patient with us while we carry out our processes. Searches may be in operation, refusal of search will result in non-admittance. Please only bring a small bag to the venue if necessary and don’t bring items which are prohibited.

Please be vigilant and report anything you are concerned about to a member of staff.
The safety and security of everyone attending the Guildhall and those that work here is our priority.

Filming & Photography
The unauthorised use of photographic and recording equipment at the venue is strictly prohibited. This includes phones, Ipads and tablets. Tapes or films may be destroyed.

Food & Drink
Your own food and drink are prohibited unless you have a health condition that requires you to have the items in question on you. Alcoholic drinks may be taken into the auditorium in plastic cups, so long as they have been purchased at one of the several bars within the venue. No chewing gum.

Smoking real or electronic cigarettes is strictly forbidden inside the building.

There is a no standing policy in the Circle for the safety of yourself and other patrons. When attending a seated concert in the stalls please note that the act may encourage patrons to stand. If you wish to be seated throughout the concert and have a clear view throughout the performance please purchase seats in the circle.

Timing & Admittance Information
Door time refers to the time that the doors will open. Typically a show will start 30 minutes or 1 hour after the door time. Start time refers to the time the show will start. This could be a support artist or the main artist. Please arrive at the time on your ticket to ensure that you see all of the show.

Latecomers will be admitted at a suitable break in the performance unless the artist has specified differently. Please note some artists specify no admittance until the interval.

There is a strict no re-admittance policy.

Age Restrictions
Performances may have flashing lights, loud sounds and a changing atmosphere which is why we do not allow Babies in Arms/children under 2, unless the show is specifically aimed at this age group. Children over the age of 2 require a ticket for their own seat and the accompanying adult must be confident that the child is able to stay seated throughout the performance and not be a distraction to other patrons. Audience members causing a distraction will be refused entry/asked to leave. 14s and under must be accompanied by an adult aged 18 or over.

Your Tickets - Be Sure, Be Secure

Do you know where you are buying your tickets from? Be sure and be secure – we only sell tickets through our website, at the venue, through our ticketing provider Ticketmaster and a small number of accredited ticket agents which will vary with each show.

We do not allocate tickets to secondary resale sites and you may be at risk if you do not purchase through an accredited agent.

If in doubt, please check who the accredited agents are for each show with us or the artist’s official information channels. Please also see the Fanfair Alliance’s useful guide for fans on purchasing tickets.

We want you to have a fantastic experience when you visit Portsmouth Guildhall but if you purchase through a secondary resale site or unauthorised agent we have no control over the following situations which have happened and left fans disappointed:

  • If we need to let you know important information about a show (a cancellation or reschedule etc) we only have the original ticket purchaser’s contact details so are not able to get the information to you.
  • If a show is cancelled we only have the original ticket purchaser’s payment details that we can process a refund to and we are not able to help you get a refund from where you bought your ticket.
  • Dishonest sellers have sold the same seats to the same show multiple times which has resulted in us having to refuse people access to the venue.
  • We operate a ticket scanning system at Portsmouth Guildhall and ID may be required to verify your tickets. It is important for the safety and security of all our customers and staff that we have an accurate list of who is in our venue.

It is estimated that the value of the secondary ticketing market in the UK is £1billion per year which is damaging to artists, the music and entertainment industries and drives up prices above face value for you, the fans.

If you wish to resell tickets or are looking for tickets to sold out shows please use Ticketmaster’s Fan to Fan Ticket Exchange.

Be sure – know who you are buying your tickets from!

Be secure – know that you are purchasing legitimate tickets and understand the risks you are taking if you do not purchase through an accredited seller or agent.

Ticketmaster Fan to Fan Ticket Exchange

Can’t come to the show anymore or looking for tickets for sold out shows? Ticketmaster have now made it easy to sell tickets you can no longer use on their ticket exchange so that another fan can go instead.

Sell at the price you paid or less and buy safe in the knowledge that your tickets are verified and reissued by Ticketmaster.

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