Box Office Opening Hours

Our in-person Box Office service for sales and collections is available Monday – Friday, 9am – 5pm and on event evenings. Please note: we are a cashless venue.

Tickets can be purchased by visiting our what’s on pages: www.portsmouthguildhall.org.uk

You can also contact our Box Office team by emailing boxoffice@portsmouthguildhall.org.uk

Festive Box Office Opening Times

During the festive season, our Box Office will be open at the following times:

Monday 23^rd December                                       9am – 5pm

Tuesday 24^th December – Christmas Eve           10am – 4pm

Wednesday 25^th December – Christmas Day      CLOSED

Thursday 26^th December – Boxing Day               11am – 6pm

Friday 27^th December                                          10am – 4pm

Saturday 28th December                                     10am – 5pm

Sunday 29^th December                                        10am – 5pm

Monday 30th December                                       10am – 5pm                                                 

Tuesday 31st December –  New Years Eve          CLOSED

Wednesday 1^st January – New Years Day            CLOSED

Thursday 2^nd January                                           9am – 5pm

Friday 3^rd January                                                 9am – 5pm

How to Book

EVENTIM.Inhouse is our ticketing system.

Online:
24 hours a day! Secure booking with instant confirmation of purchase. See our What’s On pages to select a show.

By phone:
We do not take bookings over the phone. Please use the online links as advised above.

Accessible tickets: 023 9387 0200

In Person:
Our in-person Box Office service for sales and collections is available once again, Monday – Friday, 9am – 5pm and on event evenings.

Only buy tickets from Portsmouth Guildhall or legitimate online ticket agents in order to avoid buying counterfeit tickets. A list of accredited ticket agents for concerts is available on request – please check before purchasing tickets.

Square Kitchen Cafe

The Square Kitchen Cafe is open 10am – 3pm, Monday – Friday and pre-show.

Festive Opening Times: The Square Kitchen will remain open for evening pre-show but will be closed daytime from 23rd December, reopening on Monday 13th January 2025.

Terms & Conditions

Read our full Purchase Policy.

Exchange/Refunds/Alterations

Once purchased, tickets may not be exchanged or refunded. If an event is sold out, we will endeavour to re-sell these for you, but this may not always be possible.

Transaction & Administration Charges

All tickets on sale include a booking fee and Guildhall Renaissance levy.

The booking fee contributes to our ticket retail, payment, distribution and technology expenses and is calculated as 17% of the ticket value for commercial events and 13% for studio and community events. A processing fee may also be charged, unless purchasing tickets in person at the venue. Our fees are the same regardless of payment method and are in line with most other independent venues. We are a registered charity and not for profit organisation.

A £2.75 per ticket Levy contributes to the Renaissance of Portsmouth Guildhall, a programme of investment and development, which will ensure that the venue continues to thrive for future generations.

Your Tickets - Be Sure, Be Secure

Do you know where you are buying your tickets from? Be sure and be secure – we only sell tickets through our website, at the venue, through our ticketing partner EVENTIM.Inhouse and a small number of accredited ticket agents which will vary with each show.

We do not allocate tickets to secondary resale sites and you may be at risk if you do not purchase through an accredited agent.

If in doubt, please check who the accredited agents are for each show with us or the artist’s official information channels.

We want you to have a fantastic experience when you visit Portsmouth Guildhall but if you purchase through a secondary resale site or unauthorised agent we have no control over the following situations which have happened and left fans disappointed:

• If we need to let you know important information about a show (a cancellation or reschedule etc) we only have the original ticket purchaser’s contact details so are not able to get the information to you.
• If a show is cancelled we only have the original ticket purchaser’s payment details that we can process a refund to and we are not able to help you get a refund from where you bought your ticket.
• Dishonest sellers have sold the same seats to the same show multiple times which has resulted in us having to refuse people access to the venue.
• We operate a ticket scanning system at Portsmouth Guildhall and ID may be required to verify your tickets. It is important for the safety and security of all our customers and staff that we have an accurate list of who is in our venue.

It is estimated that the value of the secondary ticketing market in the UK is £1billion per year which is damaging to artists, the music and entertainment industries and drives up prices above face value for you, the fans.

Be sure – know who you are buying your tickets from!

Be secure – know that you are purchasing legitimate tickets and understand the risks you are taking if you do not purchase through an accredited seller or agent.