Phone bookings/ customer related enquiries
Ticket bookings: 0844 847 2362
Customer service related enquiries: 0844 4999 999
Group bookings: 0844 847 2337
To email Ticketmaster please complete the following online form.
Kindly note that calls to the above 084 numbers cost 7p per minute plus your phone company's access charge.
Box Office opening hours:
Mondays to Fridays: 9am - 5pm, Saturdays 10am - 2pm.
Sundays & Bank Holidays, from 1 hour before performances.
Kindly note that we are closed on Bank Holidays.
We have a telephone and online booking service.
Please check this page before you visit as times are subject to change.
BUYING TICKETS FROM SECONDARY AGENTS AND TOUTS: We urge our customers to only buy tickets from the venue or from legitimate online ticket agents in order to avoid buying counterfeit tickets, and to obtain a list of accredited ticket agents for a concert if necessary before parting with any money.
Kindly note that all tickets for shows on sale from April 2014 will included a booking fee (BF). As of April 2013, legislation has changed that means we need to charge the same booking fee regardless of payment method. Booking fees are calculated as 10% of the ticket value for commercial events, 8% for community events and 5% for Bournemouth Symphony Orchestra concerts. This fee contributes to our ticket retail, distribution and technology expenses and helps us cover the costs of getting your tickets to you. It also helps us to exist as an effective business, which in turn allows us to reinvest in our charity, the Portsmouth Cultural Trust, our technology and the services we provide.
In Person: You can visit our Box Office at the Guildhall to purchase tickets in cash, by cheque, postal order or credit/ debit cards. We accept Visa, MasterCard, Delta and Switch.
On-line: Available 24 hours a day. Secure booking with instant confirmation of purchase. Tickets can be ordered by standard second class post at £2.70 per transaction or left in care of the box office for collection during box office during opening hours or 45 minutes before shows at £1.50.
Kindly note the following postage rates:
Special Delivery UK: £5.50. Standard post Ex-UK: £5.55.
Fedex/ UPS rest of the world: £18.50
Print at home/ mobile sms: Buy your tickets online and print them at home or have them delivered to your phone at £1.75.
By Telephone: Tickets can be purchased with a credit/ debit card on 0844 847 2337. Tickets can be ordered by standard second class post at £2.45 per transaction or left in care of the box office for collection during box office opening hours or 45 minutes before shows at £1.50.
Mobile App: Download the Ticketmaster app for iPhone or Android here.
Exchanges/ Refunds/ Alterations: Once purchased, tickets may not be exchanged or refunded. However, we will accept tickets for resale if an event has sold out (£1 fee per ticket applies). Kindly also note that a £1 alteration fee applies to any booking changes.
WHY DO WE CHARGE BOOKING FEES? Read Ticketmaster's answer HERE.
Here is how we are complying with the new law on card surcharges:
1) The new law requires transparency and we do make it clear on our website that we add a booking fee.
2) The transaction charge covers costs we directly incur to process Ticketmaster phone and on-line payments, as well as our box office expenses.
3) We do not make a profit from booking fees, the Portsmouth Cultural Trust is a registered charity and a 'not-for-profit' organisation.
4) Our charges are in-line with the majority of other independent venues.
Car Parks: Find information on parking HERE.
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